TennCare

Information about how to access TennCare can often be complicated and difficult to navigate. If you would like some assistance with your TennCare application process or in determining your current TennCare status, you may want to consider getting assistance from your case manager, if you have one.

If you do not have a case manager and you would like to review processes for TennCare enrollment, eligibility or important related phone numbers or internet links, you can click here and review procedures and necessary forms.

Remember, if you are a TennCare recipient, you receive both physical health and behavioral health benefits.

Important TennCare Telephone Numbers

Family Assistance Service Center: 1-866-311-4287.
Call this number to change your address, find out about eligibility or to change plans.

TennCare Hotline: 1-800-669-1851 or 615-741-4800 in Nashville.
Call this number to change your address, find out about eligibility or to change plans.

TennCare Solutions: 1-800-878-3192.
Call this number to file an appeal about problems getting medical care under TennCare or TennCare Partners. This includes getting drugs.

TennCare Consumer Advocacy Program: 1-800-722-7474 or 313-9972 in Nashville.
Call this number for problems getting care for urgent medical needs.

TennCare Partners Advocacy Line: 1-800-758-1638 or 242-7339 in Nashville.
Call this number for problems or questions on mental health and substance abuse services.

Hispanic TennCare Program: Habla Usted Espanol? Para mas informacion del Proyecto en Espanol de TennCare, llame al Tel: 227-7568. Si es la distancia larga llame el Tel: 1-800-254-7568.

TTY-TDD Telephone Line: 1-800-772-7647 or 313-9240 in Nashville.
For people with hearing and speech impairments.

Arabic/Kurdish Line:1-877-652-3046; Nashville 313-9840

Bosnian Line: 1-877-652-3069; Nashville 313-9382

Somali Line: 1-877-652-3054; Nashville 313-9894