Emergency Information

PLEASE CALL 9-1-1 FOR LIFE-THREATENING EMERGENCIES

WHAT YOU NEED TO KNOW ABOUT 9-1-1
As of April 2005, every county in Tennessee can receive 9-1-1 calls. Since 2005, 9-1-1 across Tennessee will be able to locate your address. This is true for all traditional (wireline) phones. However, there are two exceptions that you need to know:
1) Wireless phones (such as cell phones) – from some pre-paid phones and some cell phones you always need to know your location when you call 9-1-1.
2) Voice-Over-Internet Protocol (VoIP) – this is the newest type of phone service. At the present time, most of the companies that provide this service DO NOT provide 9-1-1 service or tell their customers that they can buy it for an additional charge.

WHY IT IS IMPORTANT THAT YOU KNOW THIS
During an emergency, it is more difficult to give information clearly and succinctly for anybody. For some of us, stress makes it even harder to think and communicate under pressure.

LUCKILY, THERE ARE STEPS YOU CAN AND SHOULD TAKE AHEAD OF TIME TO PROTECT YOUR SAFETY:
This is accepted practice within any 9-1-1 Center:
1) When you have move into a new home, call 9-1-1 and tell them you are making a "Test 9-1-1 Call from a newly established service" to verify all information is correct.
2) The 9-1-1 operator should check to make sure that all information that appears on their screen is correct (this includes your name, address, apartment or lot number if applicable, and phone number).
3) If you have chosen to use a wireless phone for your primary phone service, the 9-1-1 operator should be able to verify your location.


OTHER CONTACT NUMBERS

NATIONAL NUMBERS
Social Security Administration
800-772-1213

Regional Poison Center
800-222-1222

National Certified Crisis Hotline
800-784-2433

Drug Helpline
800-662-4357
or 800-662-HELP

Tennessee Relay Center For Deaf, Hearing-Impaired, Or Speech-Impaired Individuals
800-848-0298 (TTY)
800-848-0299 (Voice)

REGIONAL NUMBERS

WHAT YOU NEED TO KNOW ABOUT 2-1-1
2-1-1 is operated 24 hours and provides information and referrals to community services like shelter, food, clothing, counseling and health care. Spanish available. If unable to dial 2-1-1, you can reach them at 615-269-4357. Click here for the 2-1-1 website.

MEMPHIS
Memphis Light Gas and Water Division
901-528-4465 (Emergency Line)
901-544-6500 (Electrical Outage)

Southern Poison Center
1-800-222-1222

Crisis Center
901-274-7477

JACKSON
Federal Bureau of Investigation
731-668-9578

Tennessee Highway Patrol (Emergency Only)
731-423-6630

NASHVILLE
Suicide Prevention/Crisis Intervention Center
615-244-7444

Tennessee Highway Patrol
615-741-2060 (Emergency Only)

Poison Control Center
615-936-2034

Find Help/Give Help in Middle Tennessee
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